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Driving Instructor

Real-Life Activities

John went through your driving course only to fail his road test at the end. Having paid $199.99 at the start and having spent three hours a week for the past seven weeks in class or on the road practicing, he seems to have simply expected to pass his final test.

Upon receiving his failure notice, he says to you, "I'm sorry, I don't understand. I go through your lousy course, I jump through all the hoops you want me to jump through and, hey, I paid my money! I want answers!"

Here is the information in your records:

Student John Scalp
ID A51DD923666
Written Test 48/100
Result Fail
Road Test 79/125
Result Fail

Summary

Test Section Problem Action Final Result
Road Excessive speed 3 counts 6 demerits
Road Failure to stop at stop sign 7 counts 28 demerits
Road Failure to use
turning signal
l4 counts 12 demerits
Written Failed examination 48 percent Failure

"Communication is very important, as it is in any teaching job," says driving instructor John Wright. "People rely on us not only for our abilities as driving experts, but also for our ability to convey to them what they're doing right and wrong and how they can improve."

With the information provided, write down what you're going to tell John in a nicely worded letter.